UK Online Carer-Patient Matchmaker HomeTouch Expands Nationwide

Caring for a patient at home is a team effort. While we (healthcare professionals) often see patients through as needing medical or nursing expertise, the family and caregivers are equally important for the holistic care of the patient.

UK Online Carer-Patient Matchmaker HomeTouch Expands Nationwide

By Paul SandleMarch 07, 2017

LONDON (Reuters) – A British online service that matches elderly and disabled patients with home carers is expanding nationwide by adding another 25,000 care professionals to its database, founder Jamie Wilson said on Monday.

The expansion comes as British government, at both the national and local level, seeks to increase the provision of home care to take the pressure off hospitals run by the state-funded National Health Service in looking after an ageing population.

Finance minister Philip Hammond will announce 1.3 billion pounds ($1.6 billion) of additional funding for social care over two years in his budget statement on Wednesday, according to media reports.

HomeTouch, which is backed by venture capital firm Passion Capital and the Nominate Trust, which invests in digital companies that tackle social problems, enables users to find carers by filtering for skills such as dementia expertise, driving ability or an interest in gardening.

“This business was born out of my frustration as a dementia physician,” Wilson said in an interview.

“I saw many, many of my patients and their families reporting that the most troublesome problem for them was finding reliable home care.”

He said that home care agencies often pay low wages, resulting in a high turnover of staff and inconsistency in the level of service delivered to patients.

HomeTouch, which includes private health provider Bupa amongst its partners, matches carers directly with patients’ families, enabling the professional to manage the relationship and typically earn 50-75 percent more than they would earn through an agency, he said.

The platform uses some of the techniques pioneered by other online marketplaces, he said, such as client reviews, video profiles and advanced search.

HomeTouch takes a 20 percent commission on transactions through the platform, Wilson said, adding that the number of transactions on the site had grown fivefold every year since it launched in 2015.

More than 100,000 hours of care had been contracted on the platform in the third quarter of last year, he said.

HomeTouch’s nationwide expansion from its current base in southern England comes after it acquired the database of a rival site for a disclosed amount.

Wilson said the details of the 25,000 carers acquired in the deal will be transferred to the HomeTouch site once they had been fully vetted.

Reuters Health Information © 2017

Link to article here

Pressure Sores

I often get called to see patients with pressure sores. Pressure sores are a common problem for elderly patients with limited mobility. These patients are often bed-bound, and thus their joints and bony surfaces (heels, ankles, knees, buttock, elbows, etc.) are in constant contact with hard surfaces, leading to skin breakdown. This can worsen if not treated, and infections can develop. Relieving pressure on these areas by turning patients, changing postures, etc. is critical to treatment, as is proper nursing care for the sores.

Here is a very informative article written in ST’s Mind & Body, by Dr Barbara Rosario (Consultant Geriatrician, Changi General Hospital).

Giddiness isn’t always vertigo

I often get called to see patients at home with vertigo (vertigo is a spinning sensation or feeling unbalanced). They’re too giddy to even stand, and so can’t visit the clinic. Most of the time this is usually harmless and gets better with some medications and rest.

Recently, I saw a 60+ year old patient who complained of giddiness and vomiting. He has had previous episodes of giddiness that the doctor diagnosed as vertigo. When I examined him, he was sweaty and his blood pressure was low. He recalled being breathless for the last 2 weeks after suffering from a bout of flu.

Turns out he had a heart attack. He was sent to the hospital and underwent heart surgery in a matter of hours. The give-away was the low blood pressure that should not happen with vertigo. Apart from vertigo, other causes of giddiness that may be potentially serious:

  • Low blood pressure
  • Heart failure/ Heart attacks
  • Strokes
  • Migraines


Increased aid to tackle dementia, mental health issues

Good to know that there is increased support for patients with dementia and mental health in the community. The condition affects about 40,000 people in Singapore today, but this number is expected to double by 2030 as the population ages.

Indeed, a good number of patients seen on house calls have dementia and mental health issues. These are often challenging and difficult to manage.

The Housecall GP


The Housecall GP has been providing medical housecalls since 2006.The service is run by Dr Choo Wei Chieh, MBBS (S’pore).Patients needing housecalls are usually incapable of leaving their home to seek medical attention. Some of the conditions/ situations where patients find housecalls useful:

  • elderly patients who are immobile: strokes, parkinson’s, dementia
  • arthritis/ joint pains: gout, arthritis
  • dizziness: vertigo
  • diarrhea/ vomiting: food poisoning, gastric flu
  • death certification

Consultation Hours

0800h – 2000h, daily

Consultation Charges

Weekdays, $200 – 250

Week ends/ Public Holidays, $250 – 300

  • Additional charges may apply during peak hours
  • Long consultation charges are applicable
  • Charges above does not include medication/treatment